I've noticed a lot of complaints from guests at Disneyland over a MaxPass that "doesn't work." I've used the MaxPass many times and have had a few issues myself, but everything has been very fixable. If you find yourself in this situation just follow some of these suggestions and they will very nearly always solve your problem. After all, you don't want to spend $50 a day and have nothing to show for it, right?
Mobile App Not Refreshing
- APP NOT RESPONDING - If the Disneyland app itself is not responding you may notice that the attraction wait times, restaurant menus, and MaxPass menu are not loading or updating properly. Force close and restart the app and see if that fixes the issue. If it doesn't...
- WEAK SIGNAL - You probably have a weak internet signal either from WiFi or cell service. The Disneyland app is supposed to tell you when you have a weak signal but it doesn't always work. Disneyland right now has spotty WiFi service so I wouldn't rely on that. If too many people are in one area all trying to use the same signal, WiFi or not, it can slow download speeds drastically. Just try moving to a less crowded area and try again. It almost always will allow the app to work properly and you usually don't have to move far.
MaxPass Barcodes Won't Pull Up
MaxPass Barcodes Won't Scan
FastPass Selection Has Disappeared
PhotoPass Photos Don't Load
- RE-ENTER THE CODE - Try entering the PhotoPass code again in a less crowded area away from the attraction exit. It may come up with another attempt.
- SAVE THE CODES FOR LATER - We tend to write down the PhotoPass codes and enter them into our app later. This also allows us to remember and type them in multiple times throughout the day in case they don't work the first time. You can try inputting them hours after you come off the attraction and they'll still work.
These are just some basic tips and advice to help you avoid a headache when things aren't working the way they're supposed to. Please let us know if you have any other questions or frustrations and we'll be sure to include them in our list so you, and others, can have a hassle-free time!